Terms & Conditions

Effective Date: November 10, 2025
Last Updated: November 10, 2025

1. Introduction and Acceptance

Welcome to QuantaRoute ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms", "Agreement") govern your access to and use of:

• The QuantaRoute website at https://www.quantaroute.com
• The Developer Portal at https://developers.quantaroute.com
• QuantaRoute Geocoding APIs, DigiPin APIs, and related services (collectively, the "Services")

By accessing or using our Services, you ("User", "Customer", "you", or "your") agree to be bound by these Terms. If you do not agree, you must not access or use our Services.

For Business/Enterprise Users: If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Definitions

• "Account": Your registered user account on the QuantaRoute Platform
• "API": Application Programming Interface provided by QuantaRoute for geocoding, address validation, and location services
• "API Key": Unique authentication credentials issued to you for accessing our APIs
• "Content": Data, information, or materials provided through our Services
• "Data Fiduciary": As defined in the DPDP Act, 2023 - the entity determining the purpose and means of processing personal data
• "Data Processor": As defined in the DPDP Act, 2023 - the entity processing personal data on behalf of a Data Fiduciary
• "Personal Data": As defined in the DPDP Act, 2023 and IT Act, 2000
• "Services": All products, APIs, tools, and services provided by QuantaRoute
• "Usage Data": API calls, requests, responses, and related technical data generated through your use of Services

3. Eligibility and Account Registration

3.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be barred from using our Services under applicable laws
• Comply with all applicable laws and regulations in your jurisdiction

3.2 Account Registration

To access certain Services, you must create an Account by providing:

• Accurate, complete, and current information
• A valid email address
• Contact details and business information (if applicable)

You are responsible for:

• Maintaining the confidentiality of your Account credentials
• All activities that occur under your Account
• Notifying us immediately of any unauthorized access or security breach

3.3 Business Verification

For business/enterprise accounts, we may require:

• GSTIN (Goods and Services Tax Identification Number)
• Business registration documents
• KYC (Know Your Customer) documentation
• Additional verification as required by law

4. Services Description

4.1 Geocoding and DigiPin APIs

QuantaRoute provides:

• Geocoding Services: Convert addresses to geographic coordinates (latitude/longitude)
• Reverse Geocoding: Convert coordinates to human-readable addresses
• DigiPin Services: 4m x 4m precision grid-based digital addressing for India
• Address Validation: Verify and standardize addresses with pincode, locality, district, and state information
• Batch Processing: Bulk geocoding and address validation

4.2 Service Levels

• API Availability: We strive for 99.9% uptime (subject to SLA terms in your plan)
• Response Time: Typical API response time <100ms (subject to network conditions)
• Rate Limits: As specified in your subscription plan
• Data Accuracy: Based on India Post's DigiPin system and open-source mapping data

4.3 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue Services (with reasonable notice)
• Update API endpoints, data formats, or features
• Impose or modify usage limits and quotas

5. Subscription Plans and Pricing

5.1 Plan Types

QuantaRoute offers the following plans (subject to change):

• Free Tier: Limited API calls per month for testing and development
• Basic Plan: For small businesses and startups
• Pro Plan: For growing businesses with higher volumes
• Enterprise Plan: Custom pricing for large-scale operations

5.2 Pricing and Billing

• Pricing: As displayed on our website or communicated in your agreement
• Billing Cycle: Monthly or annual (as selected during subscription)
• Payment Methods: Credit/debit cards, UPI, net banking, and other methods via Razorpay
• Currency: Indian Rupees (INR) unless otherwise agreed
• Taxes: All prices are exclusive of applicable GST and other taxes

5.3 Upgrades and Downgrades

• You may upgrade or downgrade your plan at any time
• Upgrades take effect immediately; you will be charged a prorated amount
• Downgrades take effect at the next billing cycle

5.4 Overages

If you exceed your plan's usage limits:

• Additional usage may be charged at the overage rate specified in your plan
• We may throttle or suspend API access until you upgrade or pay overage charges

5.5 Refund Policy

• Free Tier: Not applicable
• Paid Plans: Refunds are provided only in case of service failure or as required by law
• Cancellations: No refunds for partial months; service continues until the end of the billing period

6. Payment Terms

6.1 Payment Processing

Payments are processed by Razorpay (third-party payment gateway). By making a payment, you agree to Razorpay's terms and conditions.

6.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.

6.3 Failed Payments

If payment fails:

• We will attempt to charge your payment method multiple times
• Your API access may be suspended after 7 days of non-payment
• Your Account may be terminated after 30 days of non-payment

6.4 Invoices

• GST-compliant invoices will be generated for all transactions
• Invoices are sent to your registered email address
• You may download invoices from your Account dashboard

7. API Usage and Restrictions

7.1 Permitted Uses

You may use our APIs to:

• Integrate geocoding and address validation into your applications
• Process addresses for your business operations
• Provide location-based services to your end-users

7.2 Prohibited Uses

You must NOT:

• Violate Laws: Use Services for any illegal, fraudulent, or malicious purposes
• Abuse or Attack: Launch DDoS attacks, attempt to hack, or disrupt our Services
• Exceed Limits: Bypass rate limits, quotas, or technical restrictions
• Resell Services: Resell, sublicense, or redistribute our APIs without authorization
• Scrape or Cache: Systematically download, cache, or replicate our data for redistribution
• Reverse Engineer: Reverse engineer, decompile, or attempt to extract source code
• Mislead Users: Misrepresent the source of data or imply endorsement by QuantaRoute
• Violate Privacy: Use Services to collect personal data without proper consent or in violation of privacy laws
• Compete: Use our Services to build a competing geocoding or mapping service

7.3 API Keys and Security

• Keep your API keys confidential
• Do not share API keys publicly (e.g., in GitHub repositories, client-side code)
• Implement proper authentication and access controls in your applications
• Notify us immediately if your API key is compromised

7.4 Attribution

You must provide appropriate attribution to QuantaRoute when displaying data from our APIs:

• Minimum: "Powered by QuantaRoute"
• Preferred: Link to https://www.quantaroute.com

8. Data Ownership and Licensing

8.1 Your Data

• Input Data: You retain all ownership rights to data you submit to our APIs (addresses, coordinates, etc.)
• Output Data: Results returned by our APIs (geocoded coordinates, DigiPin codes, etc.) are based on open-source and government data
• License: We grant you a non-exclusive, non-transferable license to use API results in accordance with these Terms

8.2 QuantaRoute's Data and Intellectual Property

• Proprietary Rights: QuantaRoute owns all rights, title, and interest in the Services, including APIs, software, documentation, and technology
• Open-Source Components: Our Services utilize open-source data (India Post DigiPin, OpenStreetMap, etc.) subject to their respective licenses
• Restrictions: You may not claim ownership of our APIs, algorithms, or underlying data

8.3 Usage Data

• We collect and analyze Usage Data (API logs, performance metrics) to improve Services
• Usage Data is anonymized and may be used for analytics, research, and product development
• We retain Usage Data for 180 days as required by the IT Act, 2000

9. Data Processing and Privacy

9.1 Data Fiduciary Relationship

• For Your Account Data: QuantaRoute is the Data Fiduciary
• For API Data: If you use our APIs to process personal data of your end-users:
  • You are the Data Fiduciary for your end-users
  • QuantaRoute is the Data Processor acting on your behalf

9.2 Your Obligations as Data Fiduciary

If you process personal data of your end-users using our APIs, you must:

• Obtain proper consent from your end-users
• Provide appropriate privacy notices to your end-users
• Comply with the DPDP Act, 2023, IT Act, 2000, and all applicable data protection laws
• Ensure you have a lawful basis for processing personal data
• Implement reasonable security measures

9.3 Data Processing Agreement (DPA)

For enterprise customers, we offer a separate Data Processing Agreement (DPA) that outlines:

• Data processing terms and conditions
• Security obligations
• Sub-processor arrangements
• Breach notification procedures

Contact hello@quantaroute.com to request a DPA.

9.4 Privacy Policy

Our collection, use, and protection of your personal data are governed by our Privacy Policy, which is incorporated by reference into these Terms.

10. Security and Data Breach Notification

10.1 Our Security Measures

We implement reasonable technical and organizational security measures, including:

• Encryption (TLS/SSL, AES-256)
• Access controls and authentication
• Regular security audits and vulnerability assessments
• Intrusion detection and monitoring

10.2 Data Breach Notification

In the event of a data breach affecting your personal data or API data:

• We will notify the Data Protection Board of India as required
• We will notify you and affected Data Principals within a reasonable timeframe
• We will cooperate in breach investigation and remediation

10.3 Your Security Obligations

You are responsible for:

• Securing your API keys and Account credentials
• Implementing security measures in your applications
• Promptly notifying us of any security incidents

11. Compliance with Laws

11.1 Applicable Laws

These Terms are governed by and construed in accordance with the laws of India, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000 and IT Rules, 2011
• Consumer Protection Act, 2019
• Goods and Services Tax (GST) laws

11.2 Your Compliance

You agree to:

• Comply with all applicable local, state, national, and international laws
• Obtain all necessary licenses, consents, and approvals for your use of Services
• Not use Services in any manner that violates laws or regulations

11.3 Export Controls

Our Services may be subject to export control laws. You agree not to export or re-export Services to prohibited countries or entities.

12. Intellectual Property

12.1 Trademarks

"QuantaRoute", our logo, and other marks are trademarks owned by QuantaRoute. You may not use our trademarks without prior written permission.

12.2 Feedback

If you provide feedback, suggestions, or ideas about our Services:

• We may use such feedback without any obligation to you
• You grant us a perpetual, worldwide, royalty-free license to use and incorporate feedback

13. Warranties and Disclaimers

13.1 Service Warranties

We warrant that:

• Services will substantially conform to documentation
• We will use commercially reasonable efforts to provide reliable Services

13.2 DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Services are provided "AS IS" and "AS AVAILABLE"
• We make no warranties, express or implied, including:
  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Accuracy, reliability, or completeness of data
  • Uninterrupted or error-free operation
• We do not guarantee:
  • Specific uptime percentages (except as specified in SLA for paid plans)
  • Data accuracy or availability of third-party data sources

13.3 Third-Party Data

Our Services rely on third-party data sources (India Post DigiPin, OpenStreetMap, etc.). We are not responsible for errors or omissions in third-party data.

14. Limitation of Liability

14.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUANTAROUTE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss

14.2 Liability Cap

Our total liability for all claims arising from or related to these Terms or Services shall not exceed:

• For Free Tier users: INR 10,000
• For Paid Plan users: The amount paid by you in the 12 months preceding the claim

14.3 Exceptions

The above limitations do not apply to:

• Our gross negligence or willful misconduct
• Liability that cannot be excluded under applicable law
• Indemnification obligations

15. Indemnification

15.1 Your Indemnification

You agree to indemnify, defend, and hold harmless QuantaRoute and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of Services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your processing of personal data in violation of data protection laws
• Claims by your end-users related to data processing

15.2 Indemnification Process

• We will notify you of any claim subject to indemnification
• You will have the right to defend the claim (with our approval)
• We reserve the right to participate in defense at our own expense

16. Term and Termination

16.1 Term

These Terms commence when you first access Services and continue until terminated.

16.2 Termination by You

You may terminate your Account at any time by:

• Contacting us at hello@quantaroute.com
• Using the "Delete Account" option in your dashboard (if available)

16.3 Termination by Us

We may suspend or terminate your Account immediately if:

• You violate these Terms
• You fail to pay fees owed
• You engage in fraudulent, illegal, or abusive activities
• Required by law or court order

16.4 Effect of Termination

Upon termination:

• Your API access will be revoked
• You must cease all use of Services
• We may delete your Account data (subject to retention obligations)
• You remain liable for fees accrued prior to termination
• No refunds for unused subscription periods (except as required by law)

16.5 Survival

The following provisions survive termination: Data Ownership, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

17. Modifications to Terms

17.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be made to:

• Comply with legal or regulatory requirements
• Reflect changes in our Services or business practices
• Address security or technical issues

17.2 Notice of Changes

• Updated Terms will be posted on our website with a revised "Last Updated" date
• Material changes will be notified via email or prominent notice on the Platform
• Continued use of Services after changes constitutes acceptance

17.3 Rejection of Changes

If you do not agree to modified Terms, you must stop using Services and terminate your Account.

18. Dispute Resolution

18.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at hello@quantaroute.com to attempt informal resolution.

18.2 Governing Law

These Terms are governed by the laws of India.

18.3 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts in [Your City, India].

18.4 Arbitration (Optional)

For enterprise customers, we may offer binding arbitration as an alternative dispute resolution mechanism.

19. Miscellaneous Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements you enter into with us, constitute the entire agreement between you and QuantaRoute.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

19.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

19.4 Assignment

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms without restriction.

19.5 Force Majeure

We are not liable for delays or failures in performance due to causes beyond our reasonable control, including:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions or regulatory changes
• Internet outages or infrastructure failures

19.6 Relationship of Parties

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and QuantaRoute.

19.7 Notices

All notices under these Terms must be sent to:

Email: hello@quantaroute.com
Attention: Legal/Compliance Team

Notices to you will be sent to the email address associated with your Account.

19.8 Language

These Terms are provided in English. In case of translation, the English version prevails.

20. Developer-Specific Terms

20.1 API Documentation

You must use APIs in accordance with our official documentation available at https://developers.quantaroute.com.

20.2 Changes to APIs

We may update APIs with reasonable notice. You are responsible for updating your integrations.

20.3 Deprecation

We will provide at least 90 days' notice before deprecating major API endpoints or features.

20.4 Support

• Free Tier: Community support via documentation and forums
• Paid Plans: Email support with response times as specified in your plan
• Enterprise Plans: Dedicated support and SLA guarantees

21. Acceptable Use Policy

You agree to use Services in a manner that:

• Respects the rights and privacy of others
• Does not harm or interfere with our infrastructure
• Complies with all applicable laws and ethical standards

Prohibited Content and Activities:

• Spam, phishing, or malicious software
• Content that is defamatory, obscene, or violates intellectual property rights
• Activities that violate data protection or privacy laws
• Unauthorized access to systems or networks

We reserve the right to investigate violations and cooperate with law enforcement.

22. Service Level Agreement (SLA)

For paid plans, we offer SLA guarantees for API availability and performance. Details are provided separately and incorporated by reference.

SLA Credits: If we fail to meet SLA commitments, you may be eligible for service credits as specified in your SLA.

23. Export and Sanctions Compliance

You represent that you are not:

• Located in a country subject to Indian or international sanctions
• Listed on any government prohibited or restricted party list

You agree not to use Services in violation of export control or sanctions laws.

24. Children's Privacy

Our Services are not intended for individuals under 18 years of age. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

25. Contact Information

For questions, concerns, or requests related to these Terms:

Email: hello@quantaroute.com
Website: https://www.quantaroute.com
Developer Portal: https://developers.quantaroute.com

26. Acknowledgment

By accessing or using QuantaRoute Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

QuantaRoute
Empowering Precision in Location Intelligence

Effective Date: November 10, 2025
Last Updated: November 10, 2025

Thank you for choosing QuantaRoute!